Fazer.

    Upturn in engagement and lead contacts

    Overview

    Fazer are a leading global brand strategy agency. They wanted an external set of eyes to help ensure they were effectively targeting leads online. I provided a UX audit, CRO review and competitor analysis to take a snapshot of the current situation and provide quick wins for the current website and strategic improvements for a planned re-brand moving forward.

    This was a highly collaborative project, with regular meetings to review and discuss findings, I utilised Miro to keep the conversation moving and provide quick updates, formalising deliverables into a presentation and prioritised action list.

    Role

    UX Consultant

    Highlights

    Detailed review of the current environment providing insights for an eventual redesign, increasing engagement and lead conversion

    Fazer UX audit Miro board with annotations
    Fazer CRO audit findings and recommendations
    Fazer prioritised recommendations spreadsheet